I’m not a serial restaurant user, as I rather resent how much they charge and I like cooking, but it’s nice to go out occasionally as a treat, and I have been to the large French eaterie chain Côte. They do an especially nice breakfast deal for a tenner. In fact, oddly, I went to the first ever Côte, before it was a chain. (Get me.) It now has 72 restaurants around Britain and is one of those brands that ensures that everywhere is the same. It was last year bought out by the statutory private equity firm. It is dead to me now.
If I ever use a chain restaurant and the service charge is not automatically included, I will ask the waiter if they still get the tip if I add it to my bill on my credit card and then start doing the maths. I assume they are not lying if they tell me that they do. Or at least I did. No longer. Because, thanks to an exposé in my local free newspaper, I now know that Côte, which adds the “optional” 12.5% service charge, does not pass this onto its staff. It goes straight to the company instead of being kept by workers at the restaurant where the diner dined.
The chain defended this practice in the article, saying it “allows them to pay restaurant staff an hourly rate of around £7.50-£8, above the national minimum wage of £6.50 for over 21s.” (Good luck with that in London, where the Living Wage is £9.15.) A whisleblower told the Evening Standard One that the staff are supposed to be “grateful, but most of us would prefer earning the minimum wage and take home our tips for the hard work we do.”
The worst part of all this – and it’s probably occurring in every restaurant chain run by a fucking loveless, food-hating, bottom-line-chasing private equity firm – is that Côte staff are “told to tell customers who ask where the service charges goes that it is given out between workers.” They are being instructed to lie in order that they don’t get to keep their tips. It’s like living in Ripper Street times. I know, you can technically ask for the “optional” charge to be removed, and then put your tip, in cash, into the palm of your waiter’s hand. That’s the only way to get round it. Except that in Côte, management have got this covered. They said that waiting staff can “decide” whether to keep any cash tips left on top of the service charge or put it into a general pot to be shared with other members of staff. So the service charge doesn’t cover service.
One staff member told the Standard they were “told to hand over cash tips”. I’m sure there’s small print in the waiting staff’s contracts to cover this, otherwise it would be theft. One sympathetic politician failed to see his own joke when he told the newspaper, “This seems to be the tip of the iceberg.”
Or the tip for the iceberg lettuce. Côte’s profits rose 27% last year to £16.3 million. I bet private equity firm BC Partners went out for a nice meal at somewhere other than Côte. It’s all bullshit. Pizza Express, Strada, Zizzi and Ask Italian charge between 10% and 8% to staff to claim back their tips paid on cards, making up some flimsy excuse about having the pay for the administration of taking credit cards. Don’t take credits cards then and see how many customers you lose. Does anybody care about their staff? Of course they don’t. Staff are expendable units of labour
Jeremy Corbyn wouldn’t stand for it.
Never Knowingly Underwhelmed 