Net migration

Phonecharge

Before I recycle this October 26 edition of the New Yorker by passing it on to my friend Lucy, I want to direct you to what is a typically very looooooong article detailing the journey of a young Syrian law student called Ghaith from his home town of Jdeidet Artouz, southwest of Damascus, to Sweden, where he now lives. (It’s available to read for free, in full, here.) I was struck, as I always am, by the sheer guts, determination and self-belief that takes a citizen from one side of the world to another, by land and sea. But then I have never fled from war, as I have never been in one. I have never fled from anywhere, except a dodgy early-80s houseparty in Northampton when the front door was being kicked in (a few of us actually escaped via the rooftops and ended up in an old lady’s back garden – she let us go through her house to the street outside and didn’t call the police). I won’t detail Ghaith’s entire, titanic journey – although X-Factor contestants should check their use of the term “journey” after reading about this actual one – as that’s not the point of what I’m writing about.

What fascinated me was the vital role played in one man’s escape from Syria by technology. It’s easy to bemoan the many insidious and disturbing effects of smartphones and the internet on modern society. The fact that nobody looks where they’re going any more, for instance, something that winds me up every time I make my way through a busy station concourse with my eyes straight ahead. I am reading a book called The Internet Is Not The Answer by Andrew Keen, a former webvangelist who has turned against his master (“Rather than fostering a renaissance,” he writes of the internet, “it has created a selfie-centred culture of voyeurism and narcissism”). He is not the first see the online dream’s wanton destruction of middle class jobs (for which read: jobs) and the way its capacity for generating vast profits for a very slim section of society is crushing those at the bottom while a select few “young white men in black limousines” count their millions based on either having had one idea, or buying someone else’s idea and then selling it, but he sets it out well in a book. I tend towards his neo-Luddite position in my weaker moments of panic. But then I read Ten Borders: One refugee’s epic escape from Syria by Nicholas Schmidle.

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When we join the story, Ghaith’s older brother Ghalib has already fled Syria (initially, and with no choice, leaving behind his wife and three children, as is all too often the case). He did it by hiding in a crate in a truck and has settled in Gothenburg. Ghaith, also married, got a message from his brother via Facebook in May 2014, and this is where the tech journey begins. (By the way, if you ever hear some Daily Mail colonel complaining that the refugees can’t be that wretched, they seem to have enough money for mobile phones, punch them.) The Facebook message advised Ghaith to head to a Lebanese town to secure a fake passport from a smuggler. This didn’t work and he ended up in a detention centre. But he was not deterred. It is here that writer Nicholas Schmidle states, “The impact of social media on the Syrian refugee crisis has been profound.”

He refers to a 2012 paper by Rianne Dekker and Godfried Engbersen, professors at Erasmus University in Rotterdam, which states that social media has not only helped in “lowering the threshold for migration,” by allowing people to remain connected with faraway family members; it has also democratised the process, by facilitating “a form of silent resistance against restrictive immigration regimes.” It’s worth remembering this when we decide that Twitter is a force if not for evil, certainly for cheap distraction and exponential outrage at nothing.

We learn about the Asylum and Immigration Without Smugglers online community, which was created in June, 2013, by a 31-year-old Syrian known as Abu Amar. He became “an essential guide” for those wishing to escape Syria and re-settle in Europe. At its peak, the Asylum and Immigration Without Smugglers group had more than 60,000 members. Someone from the International Organization for Migration told Schmidle that when Syrians arrive in Italy or Greece “they just melt away at the pier … they get on Facebook, and they know where to go.” I’m not on Facebook, and I’m sort of petulantly against it, as it’s run as a megalomaniac’s wet dream, but it’s clear that social networks can be used for more than social reasons.

Phonecharge

Ghaith, like many others, found details of escape through the Facebook group, a “discounted trip on a boat bound for Italy, run by a smuggler,” that departed from Turkey’s southern coast and went via Cyprus. Ghaith “followed instructions from the Facebook post”. For all the physical and corporeal details of his arduous journey, he might simply have never made the trip without online access. Money was exchanged electronically, using codes, naturally.

Boats, docks, life jackets, trucks, offices, shared hotel rooms, skiffs, coast guards: the building blocks of Ghaith’s escape story are solid. But the connecting threads are often ethereal, crackling electronic synapses, passing information, maintaining human contact. No telecommunications giant would dare to use the flight of a refugee to advertise its product, and yet, the flimsy premise of “interconnectedness” used to sell us only marginally improved models of a smartphone can be the difference between life and death. (If Benneton made a phone, they’d have a photo of a group of refugees huddled round a recharging generator on a Greek beach on the next billboard.)

As Ghaith’s journey continues, his sister wires him $1,000 from Saudi Arabia, to help pay for a $4,000 boat ticket, he and his friend Jamil keep in touch “through the mobile messaging service WhatsApp”, the article even reproduces chat-room communications sent between Ghaith and his smuggler (“Is there anything today?”, “Inshallah”). After a perilously overcrowded, aborted trawler trip from Turkey to the coast of Italy, we learn the terrible news: “His phone had been soaked, so he borrowed one to call his wife. Normally, they texted throughout the day, but they had been out of contact for more than seventy-two hours.” (Can you imagine the despair of not being able to use your mobile in such grim circumstances? Puts the Three Mobile network’s failure to give me a signal in the Clapham Junction area into perspective.) During a protracted layover in Turkey, Ghaith “busied himself each day by using an app, Fabulo, to study Swedish.” Again.

En route to the next possible boat out, this time to Cyprus, the go-between Turkish smuggler points to the horizon: “See those lights? Go toward them.” He then directs everyone to “switch off their phones,” as the coast guard picks up transmission signals. This exodus would not be possible without Samsung. On arrival – finally – at Lesbos, Ghaith calls his wife (his mobile has dried out) and she bursts into tears.

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This passage has nothing to do with tech, but it moved me all the same. When Ghaith reaches the immigration center at Lesbos, after many instances of kindness from the strapped Greek locals, it is closed, “so he went to a former swimming facility next door, which had been converted into a shelter. He slept on the tiled floor, using his backpack as a pillow. ‘That was the best feeling in the world,’ he said. ‘For the first time in years, I knew that I could sleep without waking up with sweats, from fear. No bombs could fall on my head, no one would try to take me.’ He went on, ‘In Europe, it’s better to sleep for two hours than it is to sleep for 50 hours in Syria. Because, in Syria, in each one of those hours you’ll have hundreds of nightmares.'”

On the journey from Greece to Sweden, we get this vivid image: “Ghaith and his friends bought sleeping bags, then travelled to Thessaloniki by bus. At a coffee shop near the city’s train station, they charged their phones while Ghaith waited for Ghalib to wire him €1,500, through Western Union.” On a northbound train to Belgrade, Ghaith and pals hide in a bathroom for fear of being thrown off: “After Ghaith took a group selfie, they switched off their phones and locked the door.” I know, maybe the selfie wasn’t vital to their survival, but it may well have distracted them from detention or death.

The cards they played on the train were real. So were the metal police batons used to beat them in Macedonia. The viral, online world exists as an echo of the real one, a parallel universe. I’m using it now to type on a moving train and save my words to a cloud (and to refer to the text of the article on the New Yorker website for accuracy). Part of me does truly believe that the world was a safer and simpler place before the existentially blameless Tim Berners-Lee sent his first email. I grew up arranging to meet people at a certain time in a certain place and then hoping they’d turn up, with no way on earth of contacting them once they had left the house. We survived. Somehow.

And Ghaith survived the long haul to Gothenberg. The thankless Abu Amar continues to run what has become “a hotline for refugees”; he is “up late every night, guiding Syrians across borders and sending them annotated maps.” His Facebook group continues dispensing advice: “The sea today and tomorrow is fatally dangerous. Don’t underestimate the situation. We have enough victims.” … “The storm is practically over. The best island to leave for today is Mytilene.” He couldn’t provide this lifeline using a loudhailer. (He, too, got out, and lives in Hamburg.)

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I liked this section, when Ghaith finds himself stuck in Athens. “In a text message, Ghaith explained his dilemma to Abu Amar, who sent a map directing him and his companions to a nearby hill. They could easily skirt Gevgelija, Abu Amar said, without drawing attention from the authorities. The refugees climbed to the top of the hill, ducked in the bushes, ate from a blackberry patch, and rested until nightfall.” There’s something pleasing about the idea of a blackberry being eaten rather than used to send a text message.

Heading for the Serbian border, Ghaith tries to “preserve his phone’s battery life, in case he needed to use G.P.S.,” surely the defining tribulation for the modern migrant. On, through Hungary, into Austria, and Germany, where Ghaith sent his brother Ghalib “a dropped pin on Viber, the messaging app” (whatever that is), confirming that he was indeed in the country. After all this messaging and pinning and chat-rooming and recharging and life-preserving across ten borders, Ghaith landed in Sweden, where an immigration officer “recorded his fingerprints, ran the data through an E.U. database, and confirmed that he had not previously been processed in Europe. ‘You are now under the custody of Sweden,’ she told him. ‘Sweden will take care of you.'” A happy ending.

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Long, complex, discursive and at times unbearably arduous, I still recommend this New Yorker article. (Boom, boom!) We are living in times as yet unrehearsed, not even in the 30s and 40s. The migration from Middle East to Western Europe defines us, whichever side of the barbed wire fence we sit on. And it seems that if mobile, wireless communications are the scourge of so much of our modern life, leading us to walk blindly through station concourses as we travel freely about the place, they can also truly act as a device for escape, safety, freedom and life.

Now, let’s bomb a few more Syrians out of there. No charge.

 

 

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Phonestrop

Last Friday, people all over the world joined in and queued up to buy Apple’s latest iPhone – the iPhone 5– which is actually the sixth iPhone, and is a bit bigger than the iPhone 4 and has a different shaped connector. At the central London Apple store alone, a total of 1,297 people were queuing as the doors opened at 8.01am. This beats the previous record, also set by Apple, with the iPhone 4S in October 2011, when 778 people were queuing as the doors opened. (This was repeated everywhere. As many as 1,000 people were waiting outside the Apple Store at Bluewater in Kent, some having arrived at 2am to create “the biggest queue ever seen there”.) You get the picture. Despite costing hundreds of pounds, many, many people – men, mostly – felt compelled to queue up to buy one, even though it would be financially prudent to wait a few days and get a better deal. It’s not about that, though, is it?

Also on Friday, as luck or a compelling narrative would have it, I also picked up my first smartphone. Typically for me, it is a 3G phone, and one that’s three models out of date even in its own manufacturer’s range, which is not Apple. That’s because I aim to stay at least 2G behind the technological curve. This way, I can avoid paying £30 or thereabouts per month for the privilege of having a phone people will queue up to own. Nobody is queuing up to buy the Samsung Galaxy Ace. They might be prepared to wait for up to 5 minutes in a phoneshop to buy the Samsung Galaxy S III, but not the Ace I, which was unleashed onto the smartphone marketplace in February 2011 and has since been superseded by the Galaxy Ace II in any case. But the original Samsung Galaxy Ace is the one I have gone for, as I got a really good deal on it, and you pay £5 a month more for the Ace II, for the privilege of watching iPlayer, which I seriously do not intend to do on my first smartphone.

I have, as regular readers will know, resisted and resisted buying a smartphone. Chiefly because I really didn’t want to become one of those people who plays with their smartphone, on trains, while walking along, at dinner parties. And yet, because I only took delivery of it on Friday, and only took it out into the world for the first time a couple of days ago, I am now, ironically, spending all my time fiddling with it.

The reason I am fiddling with it is that the instruction booklet for the Samsung Galaxy Ace is about two pages long, and the size of a bus ticket. It pretty much tells you how to turn it on and off, and pop the memory card into a slot. So, like someone’s granddad, I’m having to learn how to operate it by trial and error. Plenty of error. On Monday, I left my first message for someone and literally couldn’t work out how to end the call. I didn’t even know I hadn’t ended it until I dialed another number and wasn’t able to connect, because I was still connected. I basically left a message followed by a couple of minutes of atmos, like someone’s granddad. (Funnily enough, my parents, who are also grandparents, recently acquired an iPad, and they seem pretty cool with it. Better than me, at any rate.)

Here is why I took the telecommunications plunge and put my days of carrying a cheap Samsung 2G phone that doesn’t even have a camera [pictured, above] behind me: I went to Edinburgh for the Television Festival and for those pretty intense three working days, for much of which I was out, on my feet, in venues and green rooms and bars, it became blindingly obvious that I could no longer expect to be taken seriously, on a professional level, if I couldn’t check my emails on the hoof. (I have grown used to the fact that, in order to check my emails, I need to have my laptop open, which restricts me to when I’m on the train, or at a desk, or in a coffee shop.) So I caved. So many of the emails I get back say, “Sent from my iPhone,” or “Sent from my BlackBerry,” it’s clear that other media professionals are checking them while on the move, and I’m afraid the smartphone revolution, which happened about five years ago, has finally overtaken my Luddism.

So, as is my way, I spent weeks poring over every deal going until I was finally satisfied that I’d found the best deal within my budget, and the best phone for my needs. I consulted the Twitterhive, which is what I call the “hive mind” of my collective followers, and fielded some positive noises about the Galaxy Ace, and felt that it might be the entry-level 3G phone for me. Although I had decided to buy online, I ventured into a Three Mobile shop in South West London to see if I could play with a phone. I must admit, I always feel old and in the way in phoneshops. Maybe it’s the way they are always laid out, and the way that the young assistants skulk at the back, if you can find a young assistant at all, but I always feel as if I smell of victimhood when I cross their thresholds. As it happened, a really nice, helpful, seemingly sympathetic young woman in Three came to my aid, and explained, as if to an imbecile, that the phones were arranged around the walls, left to right, in ascending order of price. She pulled up a Galaxy Ace I and a Galaxy Ace II and let me play with them. I found both to be light and easy to use, even for an inexperienced screen-swiper like me. She didn’t try to push me into buying anything more expensive, and didn’t even try to tempt me into the Ace II. I told her that it was my first 3G phone, and she didn’t laugh in my face.

Interestingly, having discovered from the Twitterhive that the Ace II accepts Flash and thus supports iPlayer, for instance, which is one of the big drawbacks of the Ace I, I asked the young assistant to confirm this. She didn’t know about it, but confirmed it by trying to download Flash on the Ace I and being told by the phone that she couldn’t. (I had already decided to go for the Ace I at this point, but was glad to expand her knowledge of the phone.)

I had no intention of buying the phone from her, so felt a little dishonest when I left the shop, but I was signing up with Three, so the company was still getting my custom, even if this young woman would not be getting the commission.

I appreciated her help even more a week later when, having taken delivery of my phone, I went back into the same branch to ask for technical help – I couldn’t for the life of me work out how to export all the contacts on my old SIM to my new phone. This time I was accosted by a young male assistant, who conformed to the stereotype of the phoneshop employee: cocky, confident, fast-talking. He definitely thought I was an idiot when I showed him my two phones, and, without listening to my query properly told me, with great amusement, that I could not transfer contacts from a 2G phone to a 3G. I didn’t believe him, and pressed the issue. I cannot lie, I hate young people when they are like this: all talking, no listening. He eventually – grudgingly, I thought, even though I was a Three customer now – took the SIM cards out of the two handsets and, using a magical device, copied all the contacts from one to the other. In other words: if he’d actually listened to my very clear request, he’d have known that he could do what I wanted to do.

Once the old contacts showed up on the Galaxy’s screen, I was delighted, and called the young man “a genius”, which was meant as a compliment. But I could tell that he already thought he was one, even though that genius does not extend to listening. I was glad to be out of there, and vowed to avoid going into a Three shop again, if possible.

A day later, I went into a Carphone Warehouse to purchase a dedicated case for my new Samsung, as I have previous in terms of smashing screens. I found one and took it to the counter. It cost about £12, so nobody was going to get rich from this purchase, but I didn’t expect to be treated like an irritant for wishing to buy it. This time, a young woman intercepted me at the till. Unlike the young man in Three, she was not hyperactive and full of herself; she conformed to a different stereotype, the kind of young person for whom everything is an effort. She told me that the credit card reader wasn’t working and asked if I had the cash. I did not. She went to another till at the back of the shop and shouted me over. I went over. She scanned the case and rang it up. Then she asked for my surname. I told her, politely, that I didn’t need to give her my surname in order to buy a £12 accessory. She insisted that it’s what the till was telling her. She went out the back and found a superior, who was also a young man. He looked at the till and could not make the till stop asking for my details. So I left the case on the counter and left the shop.

Needless to say, I bought the case on Amazon and denied Carphone Warehouse a sale. It arrived two days later. Phoneshops can be pretty horrible places, or at least, they can be if you are not young, and therefore don’t count. I continue to applaud the young woman in the first Three shop, as my other encounters with phoneshop assistants has been pretty unimpressive.

Anyway, I’m enjoying the phone, if finding the onscreen keypad difficult to use, and I’m still unable to get it to accept the correct details for my Plusnet email account, which I’d persevere with if the onscreen keypad wasn’t such a fiddle, and if everything I’ve already typed in could be saved so I didn’t have to keep typing it in. I think I have crossed some kind of rubicon in my life, whereby I am now old. In many ways, I prefer it here. There is less to prove.

Oh, and as a postscript: apparently Carphone Warehouse are in some kind of financial trouble and have had to lay off hundreds of staff. I feel bad for anybody who loses their job – plus, I guess it would be demotivating to work for a company that’s losing business – but maybe if the company made it easier for customers to buy things in their shops, and trained its staff to treat customers with a bit of respect and patience (there was no apology when I was told that the card reader was not working, for instance, and little eye contact at any stage), it would not be in so much financial trouble? Just a thought.